2. For Managers, Sales (support), Middle management, Operational staff

Today’s managers increasingly work in international and multi-cultural environments.

In addition to the normal pressures of people-management, managers now must deal with challenges, conflicts and misunderstandings stemming from cross cultural differences. Effective management in the current environment demands cross cultural competency in order to get the best out of a multicultural team.

Our Cross Cultural Management Training courses are designed to create awareness and skills by:

• Offering insight and understanding of each person’s own culture and increased awareness of how cross cultural and intercultural issues manifest in the workplace.
• Coaching on skills such as communication, decision making, teamwork and conflict avoidance & resolution.
• Developing skills and approaches to deal with cross cultural and intercultural issues.
• Providing tools on how to leverage cultural differences and synergize the potential of a multicultural team.

Our tailor made workshops will be designed to help you maximize your peoples potential.
These courses are best administered over a two day period allowing you to better digest the variety of issues involved in intercultural management. This way it also complements a manager’s busy and pressurized environment.
However, we are also able to design and deliver high quality one day workshops that are equally insightful and productive/effective.

All our (senior) management courses are delivered by a cross cultural communications expert with experience in management.

Objectives in dealing with cultural differences effectively, have been defined as:
• Culture versus Individual: being able to identify whether perceived differences are actually attributable to the individual or have a cultural merit.
• Customer Service: is not culturally neutral. Creating an insight in the cultural aspects of service (internal & external) will assist in a more effective approach towards those customers.
• Motivational drives: different cultures have different motivations. Wrongly used they can actually de-motivate a person, rightly used they can lead to higher productivity as desired.
• Tools: supply participants with tools to actively and constructively approach the different issues in their respective environments.
• Relationship building: within different cultures there is a complete different meaning on the word “relationship”. When these relationships take shape in a positive and constructive way they will lead to: (see next item)
• Mutual Trust: one of the most fundamental issues when doing cross-cultural business.
• Enhanced Awareness: of the “other culture” but even more important awareness of one’s own cultural biases (towards the “other culture”).
• Cultural Sensitivity: the ability to identify the cultural aspects in everyday working situations.
• Insight into intercultural communication and management skills
• Enhancement on the effectiveness of working in intercultural teams

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